Billing and Payment Policies

Updated January 01, 2022

What You Need to Know

In an effort to avoid potential conflicts and misunderstandings regarding how we charge for services and handle payments from our global clients we have instituted the following billing and payment policies.

Rates and Fees

• It is Tomorrow Web Design’s policy to provide services on a flat-fee basis as much as possible.

• Monthly website hosting and maintenance services, as well as monthly content marketing, search engine optimization and social media services are billed a monthly fee depending on the scope of work provided.
• For services billed hourly Tomorrow Web Design currently charges a fee of $85.00 per hour.
• Clients under a service contract, including website hosting, are eligible for a reduced hourly rate depending on the work requested.

• Tomorrow Web Design reserves the right to charge a rush fee of 50% to 100% for any project to be completed in less than our standard turnaround time.

Terms of Service

Tomorrow Web Design requires a deposit to start any project:

• Projects costing $1,000 or less need to be prepaid in full. With the exception of monthly website plans.
• Projects over $1,000 require a deposit of 50%, with a 30% payment due upon design completion, and the 20% balance before website launch.
• To keep all projects current, Tomorrow Web Design reserves the right to invoice clients monthly for work performed if their project takes longer than 30 days to complete.
• Our policy is to provide all clients with a written proposal and contract for review and acceptance. It is the client’s responsibility to review the proposal and contract and request any changes or additions in writing or via email before an estimate becomes final.
• If a project gets canceled by the client after accepting our estimate and contract the client will be responsible for a cancellation fee equal to 30% of the total project value, plus any billable hours to date.
• Depending on the nature of a project the client will be given a timeline for providing required deliverables, such as content, images, logos, etc. If the client falls behind the provided timeline we will work with the client as much as possible to get back on track. However, if the client falls more than 15 days behind Tomorrow Web Design reserves the right to suspend the project and bill the client for all billable hours to date. If a project falls more than 30 days behind Tomorrow Web Design reserves the right to terminate the project and bill the client for the entire project balance.
• Clients who had their projects suspended or terminated must pay any outstanding balance plus any applicable charges to commence their project before Tomorrow Web Design continues any work on their project.

Payment Policy

• Payment is due upon receipt.
• Invoices are emailed to the billing address or email on file for your account. Invoices for services such as hosting, website maintenance, content creation, and social media marketing campaigns and search engine optimization require a credit card on file for auto payments.
• Existing clients in good standing may qualify for a credit account. If you would like to inquire about establishing a credit account for your company please contact us to make arrangements.
• Tomorrow Web Design issues monthly hosting, maintenance, and contract invoices via Zoho Invoice and accepts payments by credit card through Stripe.
• All online payments will include a 5% service charge.
• Please note that it is the client’s responsibility to submit payments in a timely fashion so they are processed on or before the due date.

Late Payment

• Clients unable to make payments by the due date must inform Tomorrow Web Design by emailing tansu@tomorrow-web-design-ba4e6b.ingress-florina.ewp.live at least 10 days before payment is due. Tomorrow Web Design will work with the client to determine a new payment schedule. The client will be responsible for applicable interest charges, but Tomorrow Web Design may waive any late fees.
• Hosting and monthly service fees are due in advance of the service dates.
• Hosting payments not received by the due date, at Tomorrow Web Design’s discretion, may be subject to service and/or account disconnect and a 1.5% finance charge. A re-connection fee of $75 will apply. Disconnect does not relieve the customer of responsibility to remit payment, nor does it constitute a request for service termination (see below).
• Tomorrow Web Design retains ownership of all programming, design, graphics, photography, content, development, and other services until payment is received in full.
• Tomorrow Web Design reserves the right to immediately disconnect any account and withhold materials and files until the balance is paid in full.
• Payments received after the due date are subject to a $125 late fee and a 1.5% interest charge per month. Invoices with totals under $500 will be subject to a $50 late fee and a 1.5% interest charge per month.

Termination of Service

• All requests for service contract termination must be received in writing to the address above no less than 30 days prior to the date of termination.
• You can also email requests for service termination to info@tomorrowwebdesign.com .
• Clients who wish to move their website from our servers to a third-party hosting account must provide full access to their new hosting account no less than 15 days prior to service termination.
• Tomorrow Web Design reserves the right to charge a website migration fee of $500.00 for WordPress sites and $1,000.00 for e-commerce sites, payable in full before any website will be migrated.
• Clients who wish to move their website from our servers to a third-party hosting account must provide full access to their new hosting account no less than 15 days prior to service termination.
• Most hosting companies do not offer the same level of monthly maintenance that Tomorrow Web Design does. It will be up to you to be sure that all of your software is up-to-date and your website gets backed up on a regular basis after termination. Tomorrow Web Design will no longer be responsible for the care of your website in any fashion, after termination of services.
• Clients terminating website maintenance contracts may request the final backup files made on the day of termination via email or Google Drive. Clients requiring final backup files on USB Drive via mail will be charged a $125.00 processing and shipping fee.